Quick Check 101 – Evolve pledges renewed support for scheme that protects local residents

Posted: 21 Nov, 2024

John French, Chief Executive of the Utility Regulator said: “Most people who call at your door are genuine, but unfortunately, some are not. Bogus callers are people who call at your home pretending to be from an organisation in order to trick their way into your home and steal from you. Protecting consumers is at the heart of what the Utility Regulator does, and we want consumers to feel empowered and confident in dealing with people who call at their door. We are delighted that the Quick Check scheme continues to be supported by the energy and water industry to help people feel safer in their homes. This scheme compliments the good work already being carried out by energy and water companies to tackle bogus callers.” 

Inspector Cairns from the Police Service of Northern Ireland’s (PSNI) Contact Management Centre said: “The Quick Check scheme provides reassurance to members of the public about callers to their door claiming to be from an energy or water company. Anyone who wishes to check the identity of someone who says they are calling on the pretext of inspecting gas, electricity or water supplies, can call the police on the non-emergency 101 number, then press option two, to verify their identity. Your call will be answered by a trained police call handler who will take the details of the company which the caller claims to be working for. The call handler will then contact the utility company to determine whether the caller is genuine. I would encourage members of the public to follow our advice when dealing with unexpected visitors to their home.” 

David Butler, Evolve Director said: "The Quick Check 101 initiative provides security and peace of mind against possible fraudulent callers for people across Northern Ireland during the winter months, particularly for those who are elderly or vulnerable. At Evolve, we are proud to support this resource to protect our communities and help ensure that everyone feels safe in their own home. I encourage everyone to make use of this service and always verify the identity of any caller before granting them access to their property."